Make sure all items returned are complete; any incomplete items will not be credited and will be classed as unauthorised. If you wish to return your item to Robert Dyas, you can do so by the following method: 1. Request a Collection via Robert Dyas Customer Services

Please be aware that we currently cannot arrange for delivery of this product to the following postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, BT, PO30-41. If you cancel you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return the goods, so you should take out adequate postal insurance to cover their value. This is not intended to be a full statement of your rights under the Consumer Contracts Regulations. Full details of your rights are available from your Local Authority’s Trading Standards Office. How To Return A Product

If you fail to return the goods, we will collect them, and will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. Please note some larger products are delivered to kerb-side (the street outside your home), it is at the drivers discretion if they can deliver the item to another location on the property. Scottish Highlands & Islands postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, PO30-41 Anything of a nature that for hygiene or associated health and safety - this includes the Outdoor Spas, Mattresses and Divan Sets

Please allow 3 working days for us to process a return. We will organise a suitable date and time for our couriers to collect the itemIf you receive any damaged items on your delivery, please state the full extent of the damage on the driver’s delivery note when signing for the goods.